GRANICUS WEBINAR 

The Digital Front Door: AI-Powered Self-Service in Action

  Date: Thursday, October 22, 2026 

  Time: 10:00 a.m. PT / 1:00 p.m. ET

  Duration: 1 hour

No one has ever enjoyed navigating government websites, searching through PDFs, or waiting on hold to get answers. But now, residents have far less tolerance for those kinds of interactions; they expect fast, personalized service on the channels they already use. As AI reshapes how people interact with organizations, governments have an opportunity to create a digital front door that makes services easier to find, understand, and access.   

Join Granicus for a webinar showcasing how agencies are using AI-powered self-service to improve access to information, resolve inquiries faster, and deliver more seamless experiences across digital channels. You'll see how AI can help residents get answers and complete tasks while maintaining appropriate human oversight.  

In this session, you'll learn: 

• How agencies are increasing self-service adoption.

• Ways to support residents across multiple channels and languages.

• Opportunities to streamline inquiry routing and workflows.

• Strategies for reducing manual effort while improving service.

• What an end-to-end AI-assisted resident journey looks like.