Building the Federal Experience Ecosystem 2026

LIVE EVENT

Building the Federal Experience Ecosystem

Tuesday, October 27 | 7:30 - 11:00 a.m. | AWS WAS16

Join Granicus, Washington Technology, AWS, Carahsoft, and federal ecosystem leaders for an executive breakfast briefing focused on the future of federal experience modernization. Through expert discussions and collaborative conversations, attendees will explore how agencies are evolving beyond traditional communications models to build more connected, responsive, and outcome-driven engagement strategies. The event will highlight emerging trends in citizen engagement, customer experience, audience intelligence, and digital service delivery.

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Krista Stevens is a U.S. Army veteran, entrepreneur, and public-sector leader with deep experience across military service, federal human resources, marketing research, technology, and professional services. After serving on active duty, she continued her career in the Army Reserves while earning advanced degrees in psychology and industrial organizational psychology. She later held senior civilian roles supporting Army Accessions Command and the consolidation of Army HR functions before founding North South Consulting Group in 2012, a certified Service-Disabled Veteran, Woman-Owned small business that now supports federal and commercial clients across 33 contracts. Beyond her company, she is active in philanthropy, advisory boards, civic organizations, youth sports, and is a proud mother of five.

John Boerstler brings over 20 years of experience spanning technology, user experience, and senior government leadership. Most recently, he led a government and commercial public affairs practice at Ipsos, a global market research firm. Previously, John served as Chief Experience Officer at the U.S. Department of Veterans Affairs, where he led enterprise customer acquisition and experience strategies, enrolling millions of veterans into critical benefits and healthcare programs. His career also includes helping establish Ukraine’s Ministry of Veterans Affairs, leading Combined Arms to design technology for underserved communities, and serving in leadership roles across local government, nonprofits, and the U.S. Marine Corps.

Angy Peterson is the Senior Vice President of Experience Services at Granicus, where she leads cross-functional teams to help government agencies better connect communications and customer experience. Angy is a strategist, executive, and change agent who is passionate about transformation journeys of all types and sizes. With 25 years of experience in content, design, and multichannel delivery, she's led delivery teams in newsrooms, built digital capabilities for communications agencies, and now designs data-driven CX solutions for Granicus' government-only customers, including the U.S. Department of Veterans Affairs, the Centers for Medicare and Medicaid Services, the Department of Homeland Security, and the Social Security Administration, along with state and local agencies like the Philadelphia Water Department and the Virginia Department of Medical Assistance Services.

Mark Hynes currently serves as CEO of Granicus, the leading provider of cloud-based government software solutions. Prior to Granicus and since 2010, Mark served as Chief Strategy and Development Officer as well as President, Technology Services, for Altisource, a public real estate and mortgage technology and services company. Before joining Altisource, he served as President of Digi-Net Technologies, Inc., an early pioneer in marketing analytics software-as-a-service solutions. Mark also co-founded Xevo, Inc., a leading provider of service provisioning technologies to application service providers, where he held the position of Chief Operating Officer. Mark began his career with Bain & Company as a consultant. He holds a Bachelor of Business Administration from James Madison University and a Master of Business Administration from Harvard University.

Explore how federal agencies, systems integrators, technology partners, and program office leaders can work together to deliver more effective citizen experiences and measurable mission outcomes.

Designed for federal partners, systems integrators, and modernization leaders, this briefing will emphasize collaboration and shared success. Attendees will hear examples of successful partnerships across government and industry, discuss real-world agency challenges, and identify new opportunities for teaming, co-innovation, and pursuit development.